Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
consult with peers, supervisors and internal and external clients
interpret technical computer installation manuals
interpret user manuals and help functions
literacy skills to:
organise resources for one-to-one instruction
read technical manuals
planning and organisational skills to:
address technical issues
plan activities, including milestones
problem-solving skills to anticipate and respond to a range of driver-related errors that may arise
technical skills to:
comprehend how the operating system will communicate with the installed component
install components
test components using available technology
test system performance
write technical reports and maintain records.
Required knowledge
environmental considerations in e-waste disposal
systems diagnostic software
areas of the operating system related to configuration and testing
current industry-accepted hardware and software products
organisational guidelines
organisational requirements
system's current functionality
vendor specifications and requirements for component installation.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Personal computer devices may include: | iPAD (or similar) laptop notebook personal digital assistant (PDA) personal computer (Mac or PC) server workstation. |
Personal computer components may include: | cooling systems: case fans CPU fans heat sinks thermal compound memory: adapter cards capture cards (TV and video) graphics cards I/O cards: Firewire parallel serial universal serial bus (USB) media reader sound cards storage controllers: eSATA cards redundant array of inexpensive or independent disks (RAID) cards (RAID array - levels 0,1,5) wired and wireless network cards motherboards: advanced network basic input/output system (BIOS) settings bus speeds chipsets complementary metal oxide semiconductor (CMOS) battery expansion slots firmware updates front panel connectors I/O ports jumper settings memory slots socket types sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 or Firewire, parallel, NIC, modem, PS/2 power supplies: connector types and quantity output voltage wattages and capacity processors: 32bit versus 64bit cache front side bus number of cores power consumption socket types speed storage devices: CD, DVD, RW or blu-ray external floppy disk drive (FDD) hard disk drive (HDD): parallel advanced technology attachment (PATA) serial advanced technology attachment (SATA) solid state optical drives removable. |
Mobile personal computer components may include: | components of the LCD, including inverter, screen and video card communication connections: Bluetooth cellular wireless area network (WAN) ethernet infra-red modem expansion devices: docking station peripheral component interconnect (PCI) express cards Personal Computer Memory Card International Association (PCMCIA) cards hard drive and memory input devices: function keys point devices, such as touch pad, point stick or track point stylus or digitiser internal laptop expansion slot types keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS battery, and speakers power and electrical input devices: auto-switching batteries fixed input power supplies wireless cards and video card. |
Peripheral hardware components may include: | input devices: bar code reader biometric devices keyboard KVM switch mouse multimedia, such as web and digital cameras, MIDI, microphones touch screen output devices: printers screen speakers printer consumables printer drivers (compatibility). |
Clients may include: | department within the organisation person within a department third party. |
Organisational requirements may include: | how and what the organisation wants in regard to work environment preventative maintenance and diagnostic policy problem solution processes roles and technical responsibilities in the IT department vendor and product service level support agreements. |
Testing tools may include: | anti-static pad and wrist strap cable testers extension magnet loop back plugs multi-meter power supply tester specialty hardware or tools. |
Print devices may include: | impact inkjet laser local versus network printers thermal. |
Printer issues may include: | blank paper error codes garbage printout ghosted image lines and smearing no connectivity out of memory error paper jams. |
Printer issue resolution may include: | clean printer clear paper jam install maintenance kit (reset page count) power cycle replace drum replace fuser set IP on printer. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist